Case Wallet is suspending Bitcoin Wallet services on November 1, 2017

What you need to know:

  • Your Case Wallet will stop functioning on November 1st
  • If you have a bitcoin balance in your Case Wallet, you should move the funds to another wallet between now and October 31st, 2017
  • You will need to contact our support staff to perform a recovery to retrieve funds after October 31st. This is the same process you’d go through now if you lost your device

Why we are shutting down Case Wallet:

  • 2G is being sunset globally at a faster pace than we originally anticipated and Case becomes unusable in an area where 2G gets retired since it can’t access the Internet to perform transactions
  • The ‘Buy and Sell’ functionality within Case has been suspended because Celery has discontinued their service
  • We are parting ways with our third key recovery partner. We were unable to find an adequate substitute who met our strict guidelines for transparently managing customer recovery keys
  • We are shifting all resources to work on Token for it’s upcoming launch next year. Token is a two factor signing device and we plan to work with bitcoin wallets, as well as other blockchain applications to give their users an easy way to securely manage their private keys

Our team remains dedicated to our mission, which was always to create a consumer experience layer for cryptography so that people can easily manage and use private keys in their day-to-day life. We are extremely appreciative of your support of Case and hope you will continue to support us as we continue to push to bring blockchain applications into mainstream use. Please reach out to us with questions, concerns, or comments you may have during this period. We want to be as transparent as possible and we welcome these discussions. Please email us at for any and all inquiries.



The Case Wallet Team

Case Wallet is suspending Bitcoin Wallet services on November 1, 2017